Thank you for shopping with Palanteer. Customer satisfaction is important to us, and we are committed to providing reliable support for all eligible returns, refunds, and exchanges. Please review our policy carefully before making a purchase.
Returns
We accept eligible returns within 30 days from the original purchase date.
To qualify for a return:
- The item must be unused and in its original condition
- Products must include original packaging and accessories
- Proof of purchase or order confirmation is required
Please do not return products directly to the manufacturer.
Non-Returnable Items
Certain items are not eligible for returns, including:
- Gift cards
- Downloadable or digital products
- Clearance or final-sale items
- Personalized or customized products
- Items damaged due to misuse or improper installation
- Certain health and personal care products
Refund Process
Once your returned item is received and inspected, we will notify you regarding the status of your refund.
If approved:
- Refunds will be processed to the original payment method
- Processing times may vary depending on your bank or payment provider
- Refunds are typically completed within several business days
Late or Missing Refunds
If you have not received your refund:
- Check your bank account again
- Contact your credit card provider, as processing times may vary
- Contact your bank for additional information regarding pending transactions
If you still have questions regarding your refund, please contact our support team.
Exchanges
We only replace items that are defective, damaged, or incorrect upon delivery.
To request an exchange:
- Contact our customer support team with your order details
- Provide photos of the damaged or defective item if requested
- Approved exchanges will be processed for the same product when available
Return Shipping
Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.
Please note:
- Original shipping charges are non-refundable
- Return shipping fees may be deducted from approved refunds
- We recommend using a trackable shipping service for valuable items
We cannot guarantee receipt of returned items without tracking confirmation.
Damaged or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us immediately with:
- Your order number
- Photos of the item and packaging
- A description of the issue
Our team will work quickly to provide a suitable resolution, including a replacement or refund when applicable.
Contact Us
If you have questions regarding returns, refunds, or exchanges, please contact us:
- Email: support@yourwebsite.com
- Website: Palanteer